We get it. You had a crazy amazing night and you left your phone, ID, credit card, shoes, shirt etc. at the venue. Most times we find these things at the end of the night when we’re cleaning up. How do you go about getting it back? Simple. Send us an email to lost@reelworksdenver.com with your name, a contact number, and a description of the item you lost, and we’ll get back to you within about 48 hours.

Once we’ve contacted you that we’ve found your item. We’ll arrange a pickup date and time at our offices located at 3535 Larimer St. Denver CO. 80205 between the hours of 10am-4pm Tuesday-Friday, or when we’re open between 9pm-2am Thu-Sat.

We don’t have a physical box office at our venue, however, you can pick up tickets for all AEG shows at our venue at both Mission Ballroom’s Box Office and the The Ogden’s Box office. Mission Ballroom’s Box Office hours are Mon-Saturday 10am-6pm, and the Ogden’s hours are Saturday 10am-3pm.

• Any oversized bags, purses, or parcels will not be allowed in the venue.
• Small bags (max 12″ x 12″ x 6″) will be allowed and all camelbacks must be completely empty.
• All items are subject to search.

• A current, valid, non-expired government issued ID is required of every guest entering the venue for a concert or public event. The following forms of ID are acceptable:
  • State issued ID or driver’s license
  • Passports
  • Military ID cards
  • Canada or Mexico ID
  • Digital IDs such as the MyColorado App ID or similar government issued Digital IDs

• We do allow smoking and vaping on our outdoor patio areas.
• Smoking & Vaping is not allowed inside of the building or on the mezzanine level.
• Although Colorado voters legalized recreational marijuana for consumption in a private residence, it is still illegal to consume outside of a private residence. Guests are prohibited from consuming marijuana, in any form, on venue property and outdoor areas. Guests that are found to be consuming marijuana on venue property may be denied entry or asked to leave the premises, without reimbursement of tickets.

• Food
• Any liquids – including eye drops and perfume/cologne
• Over the counter medications
• Illegal drugs
• Balloons
• Computers
• Weapons (including pepper spray, pocket knives, sharp objects)

*This is not an exhaustive list.

• That depends on the promoter putting on the show. That information can be found on the event page for the show.

• If the promoter of the show releases that information to us and allows us to release that info we then release it to the public on our social media channels such as facebook or instagram. Follow us @reelworksdenver

• The easiest way is to fill out our contact page form!
• You can also send an email to bookings@reelworksdenver.com
• If you prefer to call, our phone number is (303) 468-5443

• We do! We work with a lot of trusted vendors in town. Once you contact us about your event, we’d happily provide that to you

Yes! You absolutely can bring in your own caterer.

That depends. If you are a licensed non-profit and have some donated product for your event, then yes. We do require the distributer to deliver it directly to us with a zero invoice. Please note you will be charged a corking fee to serve the product.